Shipping Policy

Shipping and Delivery Policy

Last updated: [DATE]

This Shipping and Delivery Policy explains how orders placed through [STORE NAME] are processed, shipped and delivered.

1. Order processing

Standard in-stock orders are normally processed within [1–2 business days].

Processing time begins after payment has been successfully authorized and the order has been accepted.

Orders are not normally processed on weekends or public holidays observed at our shipping location.

Processing may take longer during:

• Public holidays.
• Promotional periods.
• Unusually high order volumes.
• Inventory checks.
• Payment or address verification.
• Severe weather or transportation disruptions.

2. Shipping destinations

We currently ship to the following countries or regions:

[LIST COUNTRIES OR REGIONS]

Available shipping destinations and delivery methods will be displayed during checkout.

We may be unable to deliver to:

• Restricted territories.
• Military addresses.
• Parcel lockers.
• Freight-forwarding addresses.
• Remote locations not served by our carriers.
• Countries subject to legal or carrier restrictions.

3. Shipping rates

Shipping charges are calculated and displayed before payment is completed.

Shipping costs may depend on:

• The delivery destination.
• Package weight and dimensions.
• The selected delivery service.
• Order value.
• Product type and quantity.
• Applicable promotional offers.

You will have an opportunity to review the product price, shipping charge, taxes and total order amount before submitting payment.

4. Estimated delivery times

Delivery estimates begin after the order has been processed and handed to the shipping carrier.

Domestic standard delivery [X–Y business days] European destinations [X–Y business days] United States and Canada [X–Y business days] Other international destinations [X–Y business days] Express delivery [X–Y business days]

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service is expressly identified during checkout.

Delivery may be delayed by:

• Customs processing.
• Weather conditions.
• Transportation interruptions.
• Carrier delays.
• Incorrect or incomplete addresses.
• Remote delivery locations.
• Public holidays.
• Local postal-service conditions.

5. Tracking information

When tracking is available, the tracking number or tracking link will be sent to the email address supplied during checkout.

Tracking information may take up to [24–48 hours] to show movement after the shipping confirmation is issued.

Some economy or local postal services may provide limited tracking updates.

6. Correct shipping information

Customers are responsible for checking that all shipping information is accurate before completing an order.

This includes:

• Recipient name.
• Street address.
• Apartment, suite or unit number.
• City.
• State, province or region.
• Postal or ZIP code.
• Telephone number.
• Country.

Contact us immediately at [SUPPORT EMAIL] if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier.

Additional shipping or carrier charges caused by an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

7. Customs duties and import taxes

International orders may be subject to customs duties, import VAT, brokerage charges, handling fees or other charges imposed by the destination country.

Unless checkout expressly states that duties and taxes are included, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.

We cannot control or accurately predict charges imposed by customs authorities or local carriers.

We will not declare an inaccurate product value or describe a commercial order as a gift.

8. Customs delays

Customs authorities may inspect or temporarily hold an international shipment.

The customer may be asked by the carrier or customs authority to provide:

• Identification.
• A tax or customs number.
• Proof of purchase.
• Payment of applicable import charges.
• Additional delivery information.

A customs delay is outside our direct control and does not automatically mean that the shipment is lost.

9. Split shipments

An order containing several products may be shipped in more than one package.

Separate tracking numbers may be provided for each package.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

10. Delayed shipments

Carrier tracking may occasionally stop updating while a package is moving between shipping facilities or countries.

Please contact us when:

• Domestic tracking has not updated for more than [7 business days].
• International tracking has not updated for more than [15 business days].
• The estimated delivery period has passed by more than [X business days].
• Tracking shows “delivered,” but the package cannot be located.

We will review the tracking information and, where appropriate, open an investigation with the shipping carrier.

11. Packages marked as delivered

If tracking shows that a package was delivered but you cannot find it, please:

• Confirm that the delivery address is correct.
• Check around the delivery location.
• Ask household members, neighbors or building staff.
• Check for a carrier delivery notice.
• Contact the local carrier office.

If the package still cannot be located, contact us at [SUPPORT EMAIL] with your order number.

12. Lost packages

A shipment will be treated as lost after the carrier confirms the loss or after the applicable investigation period has passed.

When a shipment is confirmed as lost, we will provide an appropriate replacement or refund based on the circumstances of the order and applicable law.

Customers may be required to confirm non-receipt or cooperate with a carrier investigation.

13. Damaged packages

If a package or product arrives damaged, contact us promptly at [SUPPORT EMAIL].

Please provide:

• Your order number.
• Photographs of the external package.
• Photographs of the shipping label.
• Photographs of the internal packaging.
• Photographs of the damaged products.
• A description of the damage.

Do not discard the product or packaging until we confirm that it is no longer required for the claim.

14. Refused and unclaimed deliveries

If a delivery is refused or not collected, the shipment may be returned to us.

After the returned package has been received and inspected, we may refund the eligible product amount.

Original shipping costs, return shipping costs, customs fees or carrier charges may be deducted where permitted by applicable law.

These deductions will not apply when the failed delivery was caused by an error made by us.

15. Returned international shipments

An international shipment may be returned because:

• The address was incorrect or incomplete.
• The recipient could not be contacted.
• The package was not collected.
• Import duties or taxes were not paid.
• Required customs information was not provided.
• The recipient refused delivery.

Refunds for such shipments will be handled after the package is returned to us.

16. Shipping restrictions

We may cancel or restrict a shipment when:

• Delivery is prohibited by applicable law.
• The carrier does not support the destination.
• The destination is subject to trade restrictions.
• Shipping information cannot be verified.
• The order is suspected of fraud or unauthorized use.

If we cancel an order before shipment, the amount paid will be refunded to the original payment method.

17. Contact us