Returns Policy

Returns, Refunds and Cancellation Policy

Last updated: [DATE]

At [STORE NAME], we want you to be satisfied with your purchase. This policy explains when products may be returned, exchanged, refunded or cancelled.

1. Return period

You may request a return within 30 calendar days after delivery.

To qualify for a return, the product must:

• Be unused, unprinted, uncut and unaltered.
• Be in resalable condition.
• Include its original packaging where reasonably possible.
• Include all components originally supplied.
• Have been purchased directly from [DOMAIN].

2. Products that cannot be returned

The following products are non-returnable to the extent permitted by applicable law:

• Custom-printed labels.
• Personalized products.
• Labels manufactured or cut to a customer's specifications.
• Products damaged through incorrect printer settings or use with an incompatible printer.
• Products that have been printed on, cut, altered or partly consumed.
• Gift cards or downloadable products, where applicable.
• Products specifically marked as “Final Sale.”

These restrictions do not apply when a product is defective, damaged when delivered, materially different from its description, incorrectly supplied or subject to a statutory right that cannot legally be excluded.

3. How to start a return

Before returning a product, contact us at [SUPPORT EMAIL].

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs if the product is damaged, defective or incorrect.
• The printer brand and exact model when reporting a compatibility or printing issue.

Do not return products to our business address without first receiving return instructions.

Approved returns must be sent to the return address provided by our customer-service team.

4. Return shipping costs

For an ordinary change-of-mind return, the customer is responsible for return postage and suitable packaging.

We will pay or reimburse reasonable return shipping costs when:

• We sent the wrong product.
• The product arrived damaged.
• The product has a confirmed manufacturing defect.
• Applicable consumer law requires us to pay the return cost.

We recommend using a tracked shipping service. We are not responsible for a return shipment that is lost before reaching us, except where applicable law provides otherwise.

5. Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds will normally be issued within 5 business days to the original payment method.

Your bank, card issuer, Stripe or PayPal may require additional time to process and display the refund.

Original shipping charges are not normally refundable for change-of-mind returns unless required by applicable law.

Original shipping charges will be refunded when the entire order is returned because it was defective, damaged or incorrectly supplied.

6. Partial refunds

A reduced refund may be issued, where permitted by law, when:

• The product has unnecessary damage caused after delivery.
• Products, components or packaging are missing.
• The product has been handled beyond what is reasonably necessary to inspect it.
• The returned quantity does not match the quantity supplied.

We will explain any proposed deduction before completing the refund.

7. Exchanges

Contact us at [SUPPORT EMAIL] to request an exchange.

Exchanges depend on product availability. We may ask you to return the original product and place a new order, particularly when exchanging for a different:

• Label size.
• Sheet or roll format.
• Material or finish.
• Adhesive type.
• Printer compatibility.
• Package quantity.

8. Damaged, defective or incorrect products

Please inspect your order after delivery. Contact us promptly if a product is damaged, defective, incomplete or incorrect.

Reporting the problem within 7 calendar days after delivery helps us resolve it quickly. This requested reporting period does not reduce any mandatory consumer rights you may have under applicable law.

We may request:

• Photographs of the product.
• Photographs of the shipping packaging and label.
• Product batch or packaging information.
• Photographs or scans of sample prints.
• Information about the printer, software and settings used.

Depending on the circumstances, we may offer:

• A replacement product.
• Missing products or components.
• A partial refund.
• A full refund.
• Technical assistance with printer settings.

9. Order cancellations and changes

Contact us immediately at [SUPPORT EMAIL] if you need to cancel or change an order.

An order may be cancelled without charge before it enters processing, production or shipment.

Once an order has been processed, custom-produced or handed to the shipping carrier, cancellation may no longer be possible.

Changes to products, quantities or shipping addresses are not guaranteed after an order has been submitted.

10. Custom and personalized orders

Custom-cut, custom-sized, custom-printed and personalized products may enter production shortly after the order is submitted.

Once production has started, these orders cannot normally be cancelled, changed or returned for a change of mind.

This does not limit your rights if the product is defective or does not match the specifications that you approved.

11. Refused and unclaimed deliveries

If a customer refuses delivery or does not collect a package, the order may be refunded after it has been returned to us.

Original shipping costs and carrier return charges may be deducted from the refund where permitted by applicable law.

No deduction will be made when delivery failed because of an error made by us.

12. Statutory consumer rights

This policy provides contractual rights in addition to any mandatory consumer rights available in your country.

Nothing in this policy excludes, restricts or replaces legal rights that cannot be waived or limited.

13. Contact us